WhatsApp customer service, shared between AI and your team.
ExceedAI answers your customers on WhatsApp using your business's own information. When someone needs a person, the chat moves to your staff in one shared web inbox.
- CustomerHi, what time do you close today?
- AI assistantHello, I'm this business's AI assistant. We're open until 6 pm today.
- CustomerThanks. I need to change my delivery address.
- Handed over to your team
- Your teamHappy to help with that. What's the new address?
How it works
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A customer writes to your number
Messages arrive through Meta's official WhatsApp Business Platform.
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The AI assistant replies
It answers briefly, in the customer's language, from the knowledge base your staff maintain.
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Your team steps in when needed
The chat appears in a shared, live inbox. One staff member takes it, replies, and hands it back when it's done.
Made for staff who share one WhatsApp number
One owner for each chat
Everyone sees the same queue as it changes, and a chat has one owner, so two people don't answer the same customer.
A knowledge base you control
Your staff write and update the information the AI answers from.
Teams and transfers
Chats go to the right team, and staff can pass a chat to a colleague with a note.
Customer requests
The AI collects the details of a request and opens it once the customer confirms. Your staff then carry it out.
Flags for chats left waiting
Chats that have gone without a reply are flagged, so someone can pick them up.
Roles and permissions
You choose what each role can see and do.
How the AI behaves
ExceedAI is customer service for one business at a time. It isn't a general-purpose chatbot.
It says it's an AI
The assistant introduces itself as the business's AI assistant and never claims to be a person.
It stays on your business's topics
It politely declines questions that have nothing to do with your business.
It doesn't make things up
It never invents orders, dates or amounts. If the answer isn't in its sources, it passes the chat to a person.
It looks up the sender's own information
Code ties its lookups to the person writing. The exception is parcel tracking, where offered: it shows only the statuses of the reference given. Each business's data is kept apart from every other's.
Customers write first
ExceedAI replies to people who contact the business. It sends no marketing messages or bulk campaigns.
It can't change your records
The assistant reads information and can open a confirmed request. People make any changes to an order.
Talk to us
Tell us about your business and how your customers reach you on WhatsApp.
[FILL: contact email]